Shipment Protection
Returns & Refunds
Every order is protected against damage in transit.
Damage Protection Policy
We offer a one-time replacement for damage that occurs in transit. Photo evidence is required and every claim is subject to review. One replacement is available per customer per order.
How Returns Work
Document the Damage
Photograph the damaged packaging and vials clearly before doing anything else.
Get Your Replacement
Once approved, your replacement ships within 24 hours.
Eligible for Return
- Damage in transit, documented with clear photos
- Defective product that does not meet our purity standard
- Wrong item received
Not Eligible for Return
- Reconstituted products
- Claims submitted without photo evidence
- Improper storage after delivery
- Orders with no proof of purchase
Replacement Timeline
Once your claim is submitted, it is reviewed within 1–2 business days. Approved replacements ship within 24 hours of approval.
Products are sold strictly for research use. Luvaminos LLC is not responsible for misuse, improper storage, or reconstitution. Replacements are a courtesy for verified transit damage only; we do not offer refunds for change of mind. Excessive or suspicious claims may be denied, and Luvaminos LLC reserves the right to deny any claim at its sole discretion.