Shipment Protection
Every order is protected against damage in transit.
We offer a one-time replacement for damage that occurs in transit. Photo evidence is required and every claim is subject to review. One replacement is available per customer per order.
Photograph the damaged packaging and vials clearly before doing anything else.
Email [email protected] with your order number and the photos.
Once approved, your replacement ships within 24 hours.
Claim submitted with photos
Day 1
Claim reviewed and verified
1 to 2 business days
Replacement shipped
within 24 hours of approval
Products are sold strictly for research use. Luvaminos LLC is not responsible for misuse, improper storage, or reconstitution. Replacements are a courtesy for verified transit damage only; we do not offer refunds for change of mind. Excessive or suspicious claims may be denied, and Luvaminos LLC reserves the right to deny any claim at its sole discretion.
