Research updates from LuvaminosUpdates from Luvaminos
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Free GHK-Cu 50 MG with every orderFree shipping over $99Third-Party TestedCOA with every batch
Or a replacement, if you would rather have the product. Your choice, not ours. You keep what you already have — there is no return label, no return authorization number, and no restocking fee.
30
days from delivery to tell us.
The clock starts when the carrier confirms delivery, not when you placed the order.
Lost in transit
Tracking stops and the parcel never arrives.
Arrived damaged
A cracked vial, a broken seal, or a parcel that took a beating on the way.
Wrong item
What is in the box is not what is on the order.
Out of spec
Purity below the standard published for the matching lot.
And what it does not.
That is the whole list. Anything else, email us and we will handle it.
Send your order number and what went wrong to support@luvaminos.com. There is no separate claim form to find.
A damaged item, a wrong item, or one that is out of spec needs a clear photo of the item and its packaging. A parcel that never arrived needs no photo. The tracking tells us what we need.
Tell us which you would rather have and that is what happens — a replacement goes out, or the money goes back the way you paid. We handle the carrier side ourselves either way.
The whole policy, with nothing held back for a footnote.
Something wrong with an order?
Send your order number and we will take it from there. You have 30 days from delivery. Support answers 8 AM–10 PM ET, seven days a week.
