Luvaminos

Legal

Privacy Policy

This policy explains what information we collect, how we use and share it, and the choices you have.

Last updated: October 22, 2026

The short version

A quick guide to this policy. It does not change it: where it is shorter or simpler than the full text, the full text governs.

  • Who we are. Luvaminos LLC runs this website. This policy is part of our Terms of Service, and a dispute about it is decided under them, including by individual arbitration (sections 1 and 20).
  • What we collect. What you give us, such as your contact details, address, orders and messages; what our website and our partners’ tools record as you use it, such as the pages you view, what you click and type, and your device and IP address; and what others send us, such as payment results and tracking scans (section 2).
  • Tracking and recordings. We, our analytics provider and our advertising partners, currently Meta and TikTok, use cookies, pixels and similar tools, and we record some visits as session replays. By completing Researcher Verification, signing in, ordering or using our website, you agree to this (section 4).
  • Sharing. We share information with the companies that help us run our business, with Meta and TikTok for advertising, including from our servers when an order is paid, and when the law, a dispute, fraud prevention or a sale of our business calls for it. We do not sell your personal information for money (sections 5 and 6).
  • Texts and email. We text only sign-in codes you ask for. Marketing emails, including reminders about a cart you started, have an unsubscribe link (sections 7 and 8).
  • Support and AI. We keep what you send us, and AI tools help us read and answer it. Please send only what we ask for (sections 9 and 10).
  • Keeping it. We keep information as long as we need it, which can be indefinitely, and no system is completely secure (sections 13 and 14).
  • Your choices. You can unsubscribe from marketing email, reply STOP to texts, and change your name and saved addresses in your account. If your browser sends an opt-out signal, we honor it in that browser and for orders placed from it, and you can ask us by email to stop sharing your information for advertising, with no account needed (sections 4 and 6). Other rights apply only where a privacy law that applies to us gives them (section 15).
  • Questions: support@luvaminos.com (section 21).

Contents

1. About This Policy

This Privacy Policy explains how Luvaminos LLC, a New Mexico limited liability company (“Luvaminos,” “we,” “us” or “our”), collects, uses, shares and keeps personal information when you visit luvaminos.com, complete Researcher Verification (the two boxes you tick before you enter our website, which our Terms call the entry boxes), create an account, place an order, contact us, receive our emails, take part in our partner or referral programs, or use a community space we run, such as our Discord server.

“Personal information” means information that identifies you, or that can reasonably be linked to you or to your browser or device.

This policy is part of our Terms of Service. It explains our practices, and when you accept it you agree to the practices it describes. It gives you no right beyond what our Terms and a law that applies to us give you. No statement by a partner, a community member or anyone on our team changes it.

This policy does not cover what other companies, such as Discord, Meta, TikTok, Google, carriers or your bank, do with information they collect themselves. Their own terms and privacy policies cover that.

2. Information We Collect

Information you give us. Depending on how you use our website, this includes:

  • contact and account details, such as your name, email address, phone number, shipping address and saved addresses, and your account settings;
  • order details, such as the products you buy, the codes, credits and offers you use, your shipping choices and your order history;
  • payment details. Card, Apple Pay and Google Pay payments go through our payment processor’s payment form, and we do not receive or store your full card number. If you pay with Apple Pay or Google Pay, your wallet shares your name, email address, phone number and shipping address with us. If you pay us by Zelle, we receive the payment notice our bank sends us, which shows details such as the sender’s name, the amount and any memo;
  • your answers in Researcher Verification and your other acknowledgments, such as confirming that you are 21 or older and that our products are for research use only;
  • sign-in details, such as the email address or phone number you use to receive sign-in codes;
  • messages and uploads, such as what you write to us by email or through our forms, the photos and videos you send, and your answers when we ask about a delivery;
  • requests and sign-ups, such as signing up for our emails, asking to be told when a product is back in stock, requesting a product, or claiming a reward, which can include your username on Discord or a link to your post;
  • reviews, photos, posts and other content you send us or post in a space we run; and
  • information about other people that you give us, such as a different name or address for a delivery. If you give it to us, you confirm that you are allowed to.

Verification records. When you complete Researcher Verification, your browser keeps a record that you did. When you start a payment, we save a record with your order of the acknowledgments you made, with the date and time, your IP address, your browser details and an ID for the verification wording you accepted.

Information we collect automatically. When you use our website or click links in our emails, we and the companies whose tools run on our website collect information such as:

  • your IP address and the approximate location it suggests, such as your city, region and postal code;
  • device and browser details, such as browser type and version, operating system, screen size and language;
  • how you arrived, such as the site or link that sent you, the page you landed on, campaign tags, and ad click IDs that ad platforms add to links;
  • what you do on our website, such as the pages and products you view and the addresses of those pages, the links and buttons you click, how you scroll and move around a page, what you type into our search box, the codes you enter, what you add to your cart, how far you get in checkout and sign-in, and errors you run into. A page address can include words you searched for and, on account pages, an order number;
  • cookie, browser and advertising IDs, including IDs set by us, by our analytics provider and by Meta and TikTok;
  • recordings of some visits (session replays), as section 4 describes; and
  • email activity, such as which links you click in our emails, as section 8 describes.

Information from others. We may receive information about you from:

  • our payment processor, such as whether a payment went through, the card brand, the country and type of card, the wallet used and, where available, the results of security checks such as whether the security code and ZIP code matched. If a payment is disputed, we receive more details, such as the card’s brand and last four digits;
  • our shipping software provider and carriers, such as tracking scans, delivery status and address corrections;
  • Google, if you sign in with Google (your email address and Google account ID) or use our address suggestions;
  • advertising platforms, such as ad click IDs and reports on how our ads perform;
  • partners whose code or link you used, and customers who referred you;
  • community platforms, such as the posts and public profile details of members in spaces we run;
  • our earlier website, if you used it, from which we brought over account details, order history, addresses and records of earlier consents; and
  • other businesses and public sources that help us check information and prevent fraud.

We may combine information from these sources and link it to your account or orders.

3. How We Use Information

We may use the information we collect to:

  • run our website and your account, including sending sign-in codes and remembering your cart and settings;
  • take, check, fulfill, ship and support your orders, including deliveries, guarantee claims, Shipping Protection claims, replacements and refunds;
  • process payments, refunds and credits, and respond to payment disputes and chargebacks;
  • record and keep evidence of your Researcher Verification, your age and research-use acknowledgments and your acceptance of our Terms and this policy, including for our payment processor, card networks, regulators and other authorities;
  • answer your messages and give support, including with help from AI tools (section 9);
  • send you emails about your orders, your account, sign-in and changes to our terms or policies and, as the law allows, marketing emails (section 8);
  • decide which products, content and messages to show you on our website, in emails and in ads;
  • measure how our website, emails and ads perform, and advertise to you and to others, including through targeted advertising (sections 4 to 6);
  • run our partner and referral programs (section 12);
  • detect, prevent, investigate and act on fraud, abuse, security problems, payment risk and breaches of our Terms, including through automated checks;
  • test, fix, develop and improve our website, products and services, and develop, test, train and improve the software and AI tools we use;
  • comply with laws, tax and accounting duties and legal requests, enforce our Terms and other agreements, protect our rights, property and safety and those of others, and establish, exercise or defend legal claims;
  • carry out or consider a merger, acquisition, financing, reorganization, sale of assets or similar transaction;
  • create de-identified or aggregated information, which we may use and share for any lawful purpose (hashed information, described in section 5, is not de-identified); and
  • for any other purpose we describe when we collect the information, that is compatible with the purposes above, or that you agree to.

Automated checks. Some checks run automatically, using information about the order, the payment, the device and connection, and whether any of them match accounts or details we have blocked or flagged. They can hold an order for our team to review, pause card payments for a time after repeated declines or a suspected fraud decline, or refuse a payment, an order or an account. If you think a check got something wrong, email us.

4. Cookies, Pixels, Analytics and Session Replay

We, our service providers and our advertising and analytics partners use cookies, browser storage, pixels, tags, scripts, server-to-server connections and similar tools on our website. They help us run and secure the website, remember your cart and settings, keep you signed in, understand how the website is used, find and fix problems, prevent fraud, and measure and deliver advertising.

Our own tools. They include:

  • a visit cookie, set when your browser first requests a page, that lets us recognize your browser on later visits, connect a visit to a later order (for example after an ad click) and limit abuse;
  • records of how you arrived, such as the referring site, the page you landed on, campaign tags and any ad click ID, with your IP address and browser details;
  • records of what you do on the website, including the pages and products you view, your searches, the codes you enter and your cart, which we save as you go so your cart is there when you come back and so we can send reminders as the law allows;
  • cookies that remember that you completed Researcher Verification, keep you signed in and remember whether you appear to be in California, and browser storage that holds, for example, your cart, a code you entered and a code that credits a partner who referred you;
  • short-lived cookies for a single step or link, such as a link to report a problem with an order, a delivery confirmation, a partner invitation, a checkout receipt or a sign-in step; and
  • a live view for our team that shows, as it happens, what kinds of pages visitors are on, what is in their carts and how far they are in checkout. It uses its own browser ID cookie and short updates that your browser sends every few seconds.

Product analytics and session replay. We use product analytics tools, currently PostHog, which record and analyze our website’s data for us, and the information reaches PostHog through our own web address. They record:

  • page views and when you leave a page;
  • the links, buttons and other parts of a page you click, including repeated clicks and clicks that do nothing, and how far you scroll;
  • how fast pages load;
  • the searches you type and the codes you enter; and
  • your IP address and the approximate location it suggests, your browser and device details, the page address, the referring site, campaign tags and ad click IDs.

They also build heatmaps of where visitors click and scroll. Your activity is tied to a random ID in your browser and, once you sign in, to your account, together with your earlier activity in that browser.

We also record a sample of visits, for example visits that reach checkout, as session replays. A session replay is a recording that lets us watch a reconstruction of a visit, including what appeared on the screen, the pages you went to, your clicks, taps, mouse movements and scrolling, and what you typed into fields such as our search and code boxes, along with technical details such as error messages and how long requests took.

Error monitoring. When something on our website goes wrong, an error report goes to our error-monitoring provider, currently Sentry, through our own web address. A report can include technical details about your browser and device, the page you were on, what went wrong, your IP address and an ID that links the report to your visit, or to your account once you sign in.

Advertising pixels. We use advertising pixels from our advertising partners, currently Meta and TikTok. In your browser, they record events such as page views, product views, adding to cart, starting checkout and adding payment details, with product codes, values and currency, and they can receive the address of the page you are on. They use their own cookies and IDs to recognize your browser, and we also read those IDs and store them so we can include them in the purchase reports described in section 5. If you are signed in, TikTok’s pixel also receives hashed versions of your email address and customer ID. Meta and TikTok decide some of what their tools collect, including automatic features that can read details entered on a page, and they may collect more than we describe here under their own terms and privacy policies.

Other parties’ tracking across websites. Meta, TikTok and other companies whose tools run on our website may collect information about your online activities over time and across different websites and apps when you use our website, and may combine it with information they already have.

Ad choices. To limit how Meta, TikTok and other companies use information for ads, you can use the ad settings in your Meta and TikTok accounts and the Digital Advertising Alliance’s choices page at aboutads.info/choices, or youronlinechoices.eu in Europe. Those tools are run by others, and using them does not change what our website or our servers do.

Payment and sign-in tools. Our payment processor’s payment form and scripts load on our cart and checkout pages. They may set their own cookies and collect information about your device and how you use the page, to process payments and prevent fraud. Google’s sign-in script runs on our sign-in screens. When you type an address, what you type is sent from our servers to Google’s address service, with a rough location for your connection, to suggest matching addresses. Those suggestions are Google Maps features and content, and your use of them is subject to the current versions of the Google Maps End User Additional Terms of Service (maps.google.com/help/terms_maps) and the Google Privacy Policy (policies.google.com/privacy).

When these tools start. Our own records of how you arrived and what you do on the website start when you arrive, wherever you are, before you complete Researcher Verification, and so does our visit cookie outside the European Economic Area, the United Kingdom and Switzerland. Outside California and those countries, our advertising pixels, product analytics, session replay and live view also start soon after a page loads, before you complete Researcher Verification. If our systems place you in California, for example from your connection’s location, our advertising pixels, product analytics, session replay and live view wait until you complete Researcher Verification, where you accept this policy. If our systems place you in the European Economic Area, the United Kingdom or Switzerland, they never run for you, even after you complete Researcher Verification (see “Customers in the EU, the UK and Switzerland” below).

Your consent. Researcher Verification asks you to accept our Terms of Service and this Privacy Policy. By completing it, and each time you sign in, place an order or keep using our website after this policy is posted, you agree to this policy and consent to the collection, recording, use and sharing it describes. That includes the use of cookies, pixels, tags, scripts, server-to-server connections and similar tools by us, our service providers and our advertising and analytics partners; the recording and review of your visits as session replays, including what you click and type; and the disclosure of your activity and purchases to those partners. If you do not agree, please do not use our website.

Do Not Track. Your browser may let you send a Do Not Track signal. There is no agreed standard for what it means, so our website does not respond to it.

Opt-out signals. When your browser sends a Global Privacy Control (GPC) signal, our website does not load our advertising pixels or our product analytics and session replay in that browser, does not set our visit cookie, leaves you out of our live view, and skips most of our own records of what you do on the website, such as the pages you view, your searches and your cart. The signal also reaches our servers with an order you place from that browser, and for that order our servers do not send the purchase reports to Meta and TikTok or the order record to our product analytics provider described in section 5. We treat the signal as your request to opt out of the “sale” and “sharing” of your personal information and of targeted advertising for that browser (section 6). It does not affect a cookie set before your browser started sending the signal, our payment processor’s tools, Google’s sign-in script, error reports or our servers’ ordinary logs. The signal works for the browser and device that send it.

Your browser settings. You can block or delete cookies in your browser settings. If you do, parts of our website, such as sign-in and checkout, may not work, and doing so may not stop the records we keep on our servers or what we send from them.

5. How We Share Information

We may disclose, share and transfer personal information as this section describes.

Service providers. Companies that provide services to us receive the information they need to do so, for example:

  • hosting, content-delivery, security, database and backup providers, which handle the traffic to our website and store our data;
  • our payment processor, and the banks and card networks that process payments;
  • our shipping software provider and carriers, such as UPS, USPS and FedEx;
  • email providers that send and receive our emails, and our business email provider;
  • our text-message provider, which sends sign-in codes;
  • Google, for sign-in with Google and address suggestions;
  • product analytics, session replay and error-monitoring providers (section 4);
  • AI providers that help us read, sort and answer messages and run our business (section 9);
  • team messaging and alert tools, including a private channel on Discord; and
  • bookkeeping, accounting and other business software providers.

Some of these companies, including our payment processor, carriers and Google, also use information for their own purposes, such as preventing fraud and meeting their legal duties, under their own terms and privacy policies.

Payments. We send our payment processor the payment amount, your order number and related details and, if you are signed in, your email address. You type your card details into the processor’s form, not ours.

Shipping. We send our shipping software provider your name and shipping address, your phone number and email address if you gave them, your order number, and the items, prices and shipping method of your order. The carrier receives what it needs to deliver your parcel, which can include your phone number or email address.

Advertising partners. Meta and TikTok receive information from their pixels in your browser (section 4). When an order is paid, we also send each of them a purchase report from our servers:

  • Meta receives hashed versions of your email address, phone number, first and last name, city, state, ZIP code and country, and of your customer ID; your IP address and browser details; its own browser cookies and any ad click ID; and the order’s value, currency, product codes and quantities.
  • TikTok receives hashed versions of your email address, phone number and customer ID; your IP address and browser details; its own browser cookie and any ad click ID; and the order’s value, currency and coded product identifiers.

Hashing turns a detail into a code before we send it. The platform can still match that code to people it already knows, so we count hashed details as personal information. Meta and TikTok may use what they receive to measure our ads, to show our ads to you and to others, to find people who may be interested in our products, and for their own purposes under their own terms and privacy policies.

Analytics. When an order is paid, our product analytics provider also receives a record of it, such as the order ID and reference, value, currency, payment type, whether you are a new customer and your browser details, linked to your account or order.

We do not send these purchase reports or this analytics record for an order placed from a browser that sent an opt-out signal (section 4), for an order from a customer whose opt-out request we have recorded (section 6), or for an order shipping to the European Economic Area, the United Kingdom or Switzerland.

Partners. If an order uses a partner’s code or link, the partner can see details they need for their commission (section 12).

Our corporate family. We may share information with our parent company and other companies under common control with us, for the purposes in this policy.

Advisers and insurers. We may share information with our lawyers, accountants, auditors, insurers and brokers, and other professional advisers.

Legal, safety, fraud and claims. We may access, keep and disclose personal information, including your messages, order and payment records, verification records and records of your visits, to courts, government and law enforcement authorities, regulators, card networks, banks, payment processors, carriers, insurers and other private parties, when we believe in good faith that doing so is required or appropriate to:

  • comply with the law, legal process or a government request;
  • respond to a chargeback, payment dispute, claim, complaint or inquiry;
  • enforce our Terms and other agreements, and collect amounts owed to us;
  • detect, prevent, investigate or act on fraud, abuse, security problems or other harmful or illegal activity, including by sharing information with other companies and organizations to prevent fraud;
  • protect the rights, property or safety of Luvaminos, our customers, our team or others; or
  • establish, exercise or defend legal claims.

Business transfers. If we are involved in, or consider, a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of all or part of our business or assets, or a similar transaction, personal information, including our customer list, may be disclosed during that transaction, including to possible buyers and their advisers, and transferred as part of it.

With your consent or at your direction. We may share information when you ask us to or agree to it, and when you post content in a public or community space.

De-identified information. We may share de-identified or aggregated information with anyone.

6. Sales and Targeted Advertising

We do not sell your personal information for money.

We do use and disclose personal information for targeted advertising, through our advertising partners, currently Meta and TikTok, as sections 4 and 5 describe.

What “sale” and “sharing” mean here. Some state privacy laws call it a “sale” or “sharing” when a business lets advertising partners collect information on its website, or sends them information, so they can show ads to people across other websites and apps, even when no money is paid. Under those laws, letting Meta’s and TikTok’s pixels run on our website and sending them purchase reports (sections 4 and 5) may count as a “sale” or “sharing” of identifiers (such as your IP address, cookie and advertising IDs and hashed contact details), your activity on our website, and your purchases. Where such a law applies to us, we apply that law’s definitions to our advertising and honor the choices it requires, as section 15 explains.

How to opt out. Neither way needs an account:

  • turn on an opt-out signal in your browser, which works as section 4 describes; or
  • email support@luvaminos.com with “Privacy Request: Do not sell or share” in the subject line. Once we record your request, our servers stop sending purchase reports for your orders to Meta and TikTok, and the record of those orders to our product analytics provider, for every email address you have used with us, and TikTok’s pixel no longer receives your hashed details when you are signed in. A request by email cannot reach the pixels in a browser we cannot connect to you, so to stop those as well, use an opt-out signal or the ad choices tools in section 4.

We do not knowingly sell or share the personal information of anyone under 16. Our website is only for people 21 or older (section 16).

7. Text Messages and Phone Numbers

We send one kind of text message and no other: a six-digit sign-in code, sent only at the moment you ask for one. You choose whether to use it: signing in by email works exactly the same way, and nothing here requires a phone number. We never send marketing, promotional, or order-update texts. Message frequency depends on how often you sign in. Message and data rates may apply. Reply STOP to opt out, HELP for help.

If you add a number for sign-in, we keep a record of that consent (the number, the date and time, your IP address and browser details, and which wording you agreed to) because carriers require us to be able to produce it. We do not sell or share your text-message opt-in, or the consent record behind it, with third parties or affiliates for their marketing.

Phone numbers you give us for text messages, and your text-messaging opt-in and consent, are never sold, and are never shared with third parties or affiliates for marketing or promotional purposes. Every sharing category in this policy excludes text-messaging originator opt-in data and consent; that information is not shared with any third party, except the providers who deliver our texts (Twilio).

Our text-message program is called Luvaminos Sign-in Codes. It is open to US mobile numbers, and you must be the account holder or authorized user of the number you enter. To stop texts, reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT. Reply HELP or INFO for help, or email support@luvaminos.com. Carriers are not liable for delayed or undelivered messages. The Terms of Service (section 22) cover the program, and luvaminos.com/sms shows what the sign-in screen tells you before a code is sent.

If you give us a phone number at checkout or in your account, we may use it to:

  • give the carrier a way to reach you about a delivery;
  • text you a sign-in code, if you choose to sign in by phone;
  • match your purchases to our advertising partners’ records, in hashed form (section 5);
  • prevent fraud, including by checking it against numbers we have blocked; and
  • keep it with our order records and use it for the other purposes in this policy.

If you later choose to sign in by phone, you can use that same number: we text you a code, and only once you enter it does the number become a way to sign in. Until then it cannot be used to sign in.

Order confirmations, shipping notifications and support replies are sent by email, never by text. The only text we will ever send is a sign-in code you just requested. If you receive any other text claiming to be from us, it did not come from us. Please report it to support@luvaminos.com. See the SMS and Messaging Terms in our Terms of Service.

8. Email

We send emails about your orders, your account, sign-in and support requests, and we may email you about changes to our terms or policies. These are part of our service, not marketing.

We may also send you marketing emails as the law allows, such as offers, product news, invitations to our community spaces and reminders about products you viewed or a cart or checkout you started. When you sign up for our emails, we keep a record of your sign-up, including the wording you agreed to and when.

Every marketing email has an unsubscribe link. Unsubscribing stops marketing emails, but not emails about your orders, account, sign-in, support requests or our terms and policies. We may keep your address on a do-not-email list so that we can honor your choice.

Links in our emails carry a code tied to that email, so when you click one, we and our email provider can tell which email it came from and connect your visit to it. We may also measure whether an email was opened. We keep a copy of each email we send you.

9. Support Messages, Uploads and AI Tools

When you contact us, we keep your messages, the photos, videos and files you send, our replies, and records of the drafts and AI requests used to prepare them, linked to your account or orders where we can.

We use AI tools from outside providers to help us read, sort, summarize and draft replies to support messages, and to help our team run the business. Your message, earlier messages in the same conversation and details of your order, such as its number, status, date, total, items, tracking and lot, may be sent to these providers. We may use past support conversations, with the contact details and names we can identify masked, as examples that help us and our tools answer other customers, and to test and improve how we handle support. The AI tools our team uses to work on cases may also process your messages, order details and contact details.

When a new support message arrives, our team may be alerted in a private channel on Discord with a short, partly masked excerpt of it.

Please do not send us information we do not ask for, such as sensitive information (section 10) or a full card number.

We do not currently use personal information to train large language models, and we do not sell it for that purpose.

10. Sensitive Information

Apart from the tax and identity details we may ask partners for (sections 12 and 14), we do not ask for sensitive information, such as health details, and we ask you not to send it to us. If a message to us includes it anyway, it becomes part of that message and is handled as section 9 describes. We do not use the content of your messages to us for advertising, and we do not sell sensitive personal information for money. What our advertising partners receive is listed in sections 4 and 5.

11. Discord, Reviews and Community Spaces

Our community server is on Discord, and we may also have pages, groups or comment sections on other platforms. Those platforms are run by other companies, which collect information under their own terms and privacy policies, not ours.

What you post in a community space can be seen by other members and by us, and others can copy or share it. Do not post your order details, address, phone number or other personal information there.

We may collect, keep and use what you post in spaces we run, along with your public profile details there, such as your display name, username, profile picture, roles and the dates your account was created and you joined, to run and moderate the space, answer you, enforce our Terms, prevent fraud and abuse, and for the other purposes in this policy.

If you post a review, photo or other content in a space we run, or send it to us, we may show it on our website, in emails and in our marketing, with your display name, username, profile picture, the date and a link to your post, as our Terms allow.

What other members post is their own. We do not control it and are not responsible for it, as our Terms explain.

12. Partners and Referrals

Partner codes and links. When you arrive through a partner’s link, we store a random code in your browser so that we can credit that partner. If an order uses a partner’s code or link, the partner can see details they need for their commission, such as a shortened order number, the order date, its status and their commission.

Referrals. If you use someone’s referral code, or someone uses yours, we use details about the accounts and orders involved, such as the addresses and browsers, to apply the referral, credit the right person and prevent self-referrals and other abuse.

If you join our partner program. We collect the details you give us, such as your name and contact details, display name and social media handles, how and where you want to be paid, a shipping address for samples, and the record of your agreement to our partner terms (the name you typed, the date and time, your IP address and browser details). We may also ask for tax and identity information, such as a tax form, outside our website. We use this information to run the program, including to approve partners, track referrals, pay and report commissions, check identity, screen for fraud and sanctions, and enforce our partner terms.

13. How Long We Keep Information

We keep personal information for as long as we need it for the purposes in this policy, including to fulfill and support orders; keep business, tax and accounting records; handle guarantee claims, disputes and chargebacks; prevent fraud and abuse, which includes keeping records of blocked accounts and details; enforce our Terms; meet legal duties; and establish, exercise or defend legal claims. Because of these needs, we may keep some information indefinitely.

When you update information, we may keep the earlier version. Copies can remain in backups and logs. We may keep your email address on a do-not-email list after you unsubscribe. We may keep de-identified or aggregated information without limit.

14. How We Protect Information

Card details you enter at checkout go over an encrypted connection straight to our payment processor, which handles them under the card industry’s data security standard (PCI DSS). They do not pass through our servers, and we do not receive or store your full card number.

We use administrative, technical and physical safeguards designed to protect the information we hold. No website, transmission or storage system is completely secure, and we cannot guarantee the security of your information. You are responsible for keeping your email account, your phone and your sign-in codes secure. If the law requires us to tell you about a security incident, we may do so by email, on our website or in any other way the law allows.

If we receive a Social Security number, for example on a tax form a partner sends us, we keep it confidential, limit who can see it and disclose it only as the law allows.

15. Your Choices, Privacy Rights and State Notices

Your choices.

  • Marketing email: use the unsubscribe link in any marketing email, or email us.
  • Text messages: reply STOP. You can sign in by email instead.
  • Account details: if you have an account, you can sign in to see your details, change your name and manage your saved addresses. You can ask us to correct other information by emailing us.
  • Cookies and browser signals: see section 4.

Rights under privacy laws. If a privacy law that applies to us gives you a right, such as a right to access, correct or delete personal information, or to opt out of targeted advertising, sale or profiling, we honor it as that law requires. This policy gives you no right beyond what such a law requires. A right that a state’s law gives its residents applies only where that state’s law applies to us.

Making a request. Email support@luvaminos.com from the address you use with us, put “Privacy Request” in the subject line, and tell us what you are asking for. We may need to confirm who you are, and we may ask for more information to do so. We may decline or limit a request as the law allows, for example if we cannot confirm who you are, or if we need the information for an order, a legal, tax or accounting duty, a dispute or chargeback, fraud prevention or security, or to establish, exercise or defend legal claims. If a law that applies to us lets someone else make a request for you, we follow that law. If a law that applies to us gives you a right to appeal our decision, you can appeal by replying to our decision with “Appeal” in the subject line. If you have an account, you can also start a request from the “Your Privacy Choices” link at the bottom of our pages: once you sign in, its buttons open an email to us. However a request reaches us, we handle it as this section says.

Nevada. Nevada residents can send a verified request not to sell covered information to support@luvaminos.com. We do not sell covered information as Nevada law defines it.

California, Delaware and other states. Section 4 explains how we respond to Do Not Track signals and that other parties may collect information about your online activities across websites. Section 6 explains how we use personal information for targeted advertising. Section 10 covers sensitive information.

16. Children

You must be 21 or older to use our website or buy from us. We do not knowingly collect personal information from anyone under 21. If we learn that someone under 21 has given us personal information, we may delete it, close any account and cancel any order, and we do what the law requires.

17. Visitors Outside the United States

We are based in the United States. We and our service providers process information in the United States and in other countries where those providers work. If you use our website from outside the United States, your information will be processed in those places, and their data protection laws may differ from the laws where you live. If a privacy law of another country applies to us, section 15 explains how to make a request under it. If you live in the European Economic Area, the United Kingdom or Switzerland, the section “Customers in the EU, the UK and Switzerland” below also applies to you.

Customers in the EU, the UK and Switzerland

This section applies if you live in the European Economic Area, the United Kingdom or Switzerland. It adds to the rest of this policy. Where they differ, this section wins for you.

Who we are. Luvaminos LLC, 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, United States, is responsible for your data. Email support@luvaminos.com about anything in this policy.

What we collect for an order shipped to you. The same as in sections 2 and 4, plus: your phone number, which we need so the carrier can reach you; any tax or import number your country asks for; the customs details of your parcel (what is in it and what you paid); and, where checkout asks for it, a record that you agreed to our international terms, with the date and time.

Why we use it, and the legal reason:

  • to take, pack, ship and deliver your order, answer you and run your account, because we need it to keep our contract with you;
  • to keep tax, customs, export and accounting records, check orders against government lists of people we can't sell to, and answer lawful requests, because the law requires it, or because we have a fair business interest in obeying the laws that apply to us;
  • to stop fraud, keep the site secure, find and fix errors, keep a record of what you agreed to, and answer card disputes, because we have a fair business interest in it, and it doesn't outweigh your rights; and
  • to send marketing email, because you agreed when you signed up for emails. You can take that back at any time with the unsubscribe link in any marketing email, or by emailing us. Taking it back doesn't undo what happened before.

We don't use advertising pixels, site analytics, session replay, or advertising or attribution cookies for you at all, even after you complete Researcher Verification. We use only the cookies the site needs to work, such as your cart, your sign-in and your Researcher Verification answer. If your order ships to the European Economic Area, the United Kingdom or Switzerland, we don't send details of it to advertising or analytics companies either. See sections 4 and 5.

Who we share it with. The carrier (UPS) and our label service, and through them your country's customs and tax office; our payment providers; the service providers that run email, hosting, security, error monitoring (currently Sentry) and support for us; and authorities where the law requires it. For you, we don't sell your personal data, and we don't share it with anyone for their own marketing unless you agree. Where sections 5 and 6 of this policy or section 21 of our Terms say otherwise, this sentence wins for you.

Your data goes to the United States. We are a US company, so what you give us comes straight to us in the United States, and most of our service providers are there too. US law may not protect your data the way your country's law does. When we pass your data to service providers outside your country, we rely on the protections the law allows, such as the EU-US Data Privacy Framework or the standard contract terms the European Commission approved, or on the transfer being needed for your order. You can ask us for a copy of these protections.

How long we keep it. Order, payment, shipping and customs records: as long as US tax, customs and export record laws require. Your account: while it's open, then we delete it or strip out what identifies you, unless the law says to keep it. Records of what you agreed to: as long as we keep the orders they cover.

Your rights. You can ask us to:

  • show you the data we hold about you, and give you a copy;
  • fix data that's wrong;
  • delete your data;
  • limit how we use it;
  • send your data to you or another company in a common format;
  • stop using it for marketing, at any time; and
  • stop using it for a business interest, unless we have a strong legal reason to carry on.

Email support@luvaminos.com from the address you use with us. We reply within one month. We may need to check it's you first. Some data we have to keep by law, and we'll tell you if so.

You don't have to give us your data, but we can't ship an order without your name, address, phone number and payment.

Automatic decisions. Our payment provider checks card payments automatically for fraud and may decline one. If that happens, email us and a person will look at it.

Complaints. You can complain to the data protection authority where you live or work. In the UK that is the Information Commissioner's Office (ico.org.uk). In Switzerland it is the Federal Data Protection and Information Commissioner. We'd like the chance to fix it first, at support@luvaminos.com.

18. Other Websites and Services

Our website links to, and works with, websites and services run by others, such as Discord, carrier tracking pages, payment and sign-in services, and research articles. They run under their own terms and privacy policies, and we are not responsible for them or for what they collect.

19. Changes to This Policy

We may change this policy at any time. We tell you about a change by posting the new version on this page with a new “Last updated” date, and posting it is our notice to you. We may also tell you by email or on our website. Where a law that applies to us requires more notice, or your consent, we give that notice or ask for that consent as that law requires. A new version applies as section 19 of our Terms of Service describes. As the law allows, it covers information we already hold as well as information we collect later.

20. Disputes, Governing Law and Our Terms

This policy is part of our Terms of Service. Any dispute about this policy, or about how we collect, use, record, keep or share information, including a claim under any privacy, wiretap, eavesdropping, recording, data security or consumer protection law, is a Dispute under section 17 of our Terms of Service. It is decided as sections 13 to 18 of our Terms provide, including individual arbitration, the waiver of class, collective and representative actions, the jury waiver, the governing law and venue terms, and the limits on our liability. This policy is governed by the laws of the State of New Mexico, as our Terms provide.

21. Contact

Send questions about this policy to support@luvaminos.com, or by mail to Luvaminos LLC, 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110. For a privacy request, put “Privacy Request” in the subject line.

If you have a disability and need this policy in another format, email support@luvaminos.com and we will help.