Legal

Refund Policy

If it is not what we promised, we put it right — a replacement or your money back, whichever you choose. It covers a parcel lost in transit, an item that arrives damaged, the wrong item, or material below the purity standard published for its lot. You keep what you already have: there is no return label, no return authorization number, and no restocking fee.

30 days from delivery to tell us.

The clock starts when the carrier confirms delivery, not when you placed the order.

What the guarantee covers.

  • Lost in transit — Tracking stops and the parcel never arrives.
  • Arrived damaged — A cracked vial, a broken seal, or a parcel that took a beating on the way.
  • Wrong item — What is in the box is not what is on the order.
  • Out of spec — Purity below the standard published for the matching lot.

And what it does not.

  • You changed your mind
  • You no longer need the order

We may decline a claim we believe is fraudulent or abusive. That is a right we keep for the rare case, not a hurdle in front of an honest one.

Making a claim takes one email.

  • 1 — Email support Send your order number and what went wrong to support@luvaminos.com. There is no separate claim form to find.
  • 2 — Send a photo, or a test result A damaged item or a wrong item needs a clear photo of the item and its packaging. A purity claim needs the analytical result you are relying on, naming the laboratory, the method and the lot tested, because a photo cannot show purity. A parcel that never arrived needs neither. The tracking tells us what we need.
  • 3 — We replace it, or refund it Your choice. A replacement goes out and you keep the original, or the money goes back the way you paid. We handle the carrier side ourselves either way.

Nothing to package up, label or post

You choose: a replacement goes out the same day, or the money goes back the way you paid it. We handle the carrier side ourselves either way, and there is nothing for you to package up, label or post.

The terms

The whole policy, with nothing held back for a footnote.

Send your order number and we will take it from there. You have 30 days from delivery. Support answers 8 AM–10 PM ET, seven days a week.