Luvaminos

Legal

Refund Policy

If it is not what we promised, we put it right. A parcel lost in transit, the wrong item, or material below the purity standard published for its lot gets a replacement or your money back, whichever you choose. An item that arrives damaged gets a free replacement. You keep what you already have: there is no return label, no return authorization number, and no restocking fee.

Report any problem within 30 days of delivery.

The clock starts when the carrier confirms delivery, not when you placed the order.

What the guarantee covers.

  • Lost in transit: tracking stops and the parcel never arrives.
  • Arrived damaged: a cracked vial, a broken seal, or a parcel that took a beating on the way.
  • Wrong item: what is in the box is not what is on the order.
  • Out of spec: purity below the standard published for the matching lot.

And what it does not.

  • You changed your mind
  • You no longer need the order

If you live in the EU, Iceland, Liechtenstein or the UK, the law also lets you cancel within 14 days of receiving your order. See “Cancelling under EU or UK law” in our Terms of Service.

We may decline a claim we believe is fraudulent or abusive. That is a right we keep for the rare case, not a hurdle in front of an honest one.

If your order has Shipping Protection, the items in a lost, damaged or stolen package are refunded or reshipped, your choice, no questions asked, unless a claim is fraudulent or abusive. The Shipping Protection fee is non-refundable once your order ships.

How to make a claim.

  1. Step 1: Tell usSomething wrong with your order? Report it at luvaminos.com/order-issue, or reply to any email from us. We'll reply by email within a day.
  2. Step 2: Send a photo, or a test resultA damaged item or a wrong item needs a clear photo of the item and its packaging. A purity claim needs the analytical result you are relying on, naming the laboratory, the method and the lot tested, because a photo cannot show purity. A parcel that never arrived needs neither. The tracking tells us what we need.
  3. Step 3: We put it rightA damaged item gets a free replacement. For a lost parcel, a wrong item or a purity problem, you choose: a replacement, or your money back the way you paid. Either way you keep what you have, we handle the carrier side ourselves, and there is nothing for you to package up, label or post.