Support

Report a concern

Tell us what happened and we will fix it.

How to report

To report a concern, email support@luvaminos.com. We work to resolve complaints within 7 business days.

Include your order number and what happened. If it concerns a specific vial, the lot number printed on the label helps us trace it to the certificate and to the rest of that lot.

What happens next

Broken, missing or wrong item. Replacement ships the same day. Nothing needs to be returned.
A question about a result. We will point you to the certificate for your lot and to the laboratory’s own portal, so you can check it without going through us.
Anything else. A person replies. Most concerns are resolved well inside the 7 business days.