Support
Shipping
- Ships from
- Orders ship from Miami, Florida.
- Cut-off
- 6:00 PM ET on weekdays, 1:00 PM ET on Saturday. Sunday orders ship the next shipping day.
- Dispatch
- Orders ship the same day before the cut-off, and the next shipping day after it.
- Ground
- $10; free at $150. UPS Ground, 3–5 business days after dispatch.
- Two-day
- $15; $5 at $150; free at $200. UPS 2nd Day Air, 2 business days after dispatch.
- Thresholds
- Merchandise total after discounts, before store credit.
- USPS destinations
- PO boxes, Alaska, Hawaii, Puerto Rico, US territories and some remote rural addresses ship USPS at the same prices: Ground Advantage in place of Ground, Priority Mail in place of Two-day. Priority Mail is not a guaranteed two-day service, and Alaska, Hawaii, Puerto Rico and territories take longer.
- Overnight
- Not offered.
- Destinations
- The United States, and the countries listed at checkout. No military (APO/FPO/DPO) addresses and no freight forwarders.
- Packaging
- A plain black poly mailer, unbranded, with no product detail on the outside.
Outside the US
- Carrier
- UPS, with tracking. Checkout names the service for your country.
- $25
- Canada.
- $30
- Great Britain, Ireland, Greece, most of Western Europe, Denmark, Finland (not the Aland Islands), Iceland, Sweden, the Faroe Islands, Greenland and Guernsey.
- $40
- Japan, South Korea, China, Hong Kong, Macao, Taiwan, Singapore, Brunei, Indonesia, Malaysia, the Philippines, Thailand, Vietnam, the United Arab Emirates, Kuwait, Oman, Israel, Jordan, Lebanon, Turkiye, Cyprus, Bermuda and most of the Caribbean.
- $50
- Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, the Baltic states, Malta, Gibraltar, most of Eastern Europe and the Balkans, Armenia, Azerbaijan, Georgia, most of Latin America, most of Africa, Iraq, most of South and Central Asia, Mongolia, Cambodia, Laos and Samoa.
- $70
- Eritrea, Comoros, New Caledonia and Niger.
- $80
- San Marino.
- $105
- Aland Islands and Nepal.
- $110
- Liberia and Mayotte.
- Shipping discount
- $15 off shipping on orders with $200 or more of products, and $30 off at $400 or more, counted after discounts. When the discount is more than the price, shipping is free.
- Times
- Checkout shows the price and the days for your address before you pay. They allow for packing and for customs. They are our best guess, not a promise.
- Import tax
- Your country may charge import tax, duty and a UPS fee when the parcel arrives. You pay them to UPS, not to us. Checkout shows our estimate where we have one.
- Customs
- If customs takes your parcel and keeps it, we refund your whole order. A refused parcel, or one whose import tax isn't paid, isn't refunded, unless you live in the EU, Iceland, Liechtenstein or the UK and tell us in time that you are cancelling (see the Terms).
- Not shipped abroad
- Luv H₂O, and some products in some countries. Checkout says which.
- Address
- A phone number is required. Some countries also need a tax or import number, and checkout asks for it.
- Each order alone
- Every order outside the US ships as its own parcel, so the customs paperwork matches the box.
- Payment
- Card only, for now.
Each country's price and delivery time: Countries we ship to.
The full rules are in our Terms of Service, under “Shipping outside the United States”.
Shipping protection
An optional add-on at checkout. It comes selected (unselected for California and Massachusetts addresses), and you can remove it before you pay. It isn't offered on orders shipped outside the US.
It costs $5 on orders up to $50. Above $50 it is $5 plus 5% of the amount over $50, rounded up to the next dollar. It is worked out on your merchandise total after discounts, so a $90 order pays $7.
It covers a package lost in transit, damaged in transit, or stolen after delivery.
Something wrong with your order? Report it at luvaminos.com/order-issue, or reply to any email from us. Report any problem within 30 days of delivery. If it never arrived, that window starts on the expected delivery date. We refund or reship the items, your choice, no questions asked. No photos, police report or carrier claim needed. We may decline claims that are fraudulent or abusive.
The fee is non-refundable once your order ships. Shipping protection is a service we provide, not an insurance policy.
Research handling
Peptides ship as lyophilized powder for laboratory research use. Store sealed, cool and out of direct light on arrival, and refer to the certificate for the lot you received.